The bAvailable platform
The bAvailable platform support delivery of real-time, one on one communications services for websites and other online entities. We offer the first and only solution that successfully couples the information richness of the Internet (we call it the 'web context') – with the realtime, casual nature of phone calls and chat sessions.
bAvailable allows users to place voice or chat calls from anywhere within a host website – via our ground breaking In-Place Call™ technology – maximizing the conversion rates and chances of generating real viable business leads.
Behind the scenes, bAvailable seamlessly handles key processes and aspects which make our solution a unique offering for extracting value from website user interactions:
- In-Place Call™ : Calls and chats are placed by users browsing webpages casually, without having to download or install any software or plugin – via bAvailable's revolutionary In-Place Call™ technology.
- bAvailable Dashboard: bAvailable tracks, monitors and analyzes the call's context related information in real time. bAvailable customers can monitor their activity and performance indicators in real time via the bAvailable dashboard. Information can be filtered, searched and analyzed according to call's origination and destination, status information and more.
- 1-code-line™ installation: Websites deploy bAvailable by including a single line of code in their relevant pages. bAvailable takes care of all the heavy weightlifting required to implement In-Place Call™ capabilities in a user friendly and intuitive manner.
- Contextual Advertising & Branding: bAvailable offers its customers a unique opportunity to serve contextually targeted voice ads or branding intros when waiting for other party's connection .
- Web service solution:
- Mobile, Skype, GTalk and VoIP support: Calls can be smartly routed to any mobile or ground phone number, Skype account, GTalk or other VoIP solutions.
- Availability & Schedules: Calls can be routed to various representatives in parallel or to a single number, and are handled according to schedule definitions made by the customers.
- Call recording, transcript and text analysis: Calls can be recorded, transcribed and the call contents can be queried for marketing information and i nsights.
- Proactive lead generation: Operators can call users browsing contents and support their decision making processes in real time.
bAvailable enables any user to connect with advertisers – in a button click – without having to install any software or leave the page they are currently viewing. Users call in using our revolutionary 'In-Place Call™' technology or use any widely acceptable IM tool: Live Messanger, GTalk, Skype, or ICQ.
